At Full Body Spa, we value operational security, lawful business conduct, and the responsible handling of customer information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, contact us, or book spa or beauty services through fullbodyspa.co.in.
By using this website or submitting your details, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following information:
- Name
- Phone number
- Email address
- Booking details
- Service preferences
- Appointment date and time
- Payment-related details required for booking processing
- Messages, enquiries, call records, or WhatsApp communication
- Technical information such as IP address, browser type, device type, and pages visited
2. How We Use Your Information
We may use your information for any lawful business purpose, including to:
- receive and manage booking requests
- confirm, reschedule, or reject appointments
- contact customers regarding appointments, payments, or service-related matters
- verify booking authenticity
- prevent fake, suspicious, abusive, or unlawful bookings
- maintain customer, transaction, and internal business records
- improve website performance and customer experience
- protect our staff, premises, systems, and business interests
- comply with legal, tax, accounting, regulatory, or law-enforcement requirements
3. Online Booking and Shop-Only Service
Customers may book spa or beauty services online through the website. However, all services are provided only at our spa/shop location. Customers must come to the shop to receive any service.
We do not provide:
- home service
- outcall service
- hotel service
- doorstep service
- private location service
Any request for service outside our approved shop premises may be rejected without notice.
4. Payments
We accept payments through approved payment methods displayed on the website or communicated at the time of booking.
We accept payments through supported methods except:
- American Express cards
- vouchers
- gift cards
We reserve the right to reject, cancel, hold, or investigate any transaction that appears incomplete, suspicious, unauthorized, disputed, abusive, or inconsistent with our business policies.
5. No Refund Policy
All payments made toward bookings, appointments, packages, advance amounts, or services are treated as final and non-refundable, except where refund is required under applicable law or expressly approved by Full Body Spa at its sole discretion.
Booking a slot may block availability for other customers. For that reason, payments once received are ordinarily not returned.
6. Professional and Lawful Services Only
Full Body Spa provides only lawful, professional spa and beauty services. We do not provide any illegal, indecent, inappropriate, or prohibited services.
We maintain a strict zero-tolerance policy against:
- illegal requests
- inappropriate requests
- abusive behavior
- indecent conduct
- harassment of staff
- suspicious or unlawful activity
We may preserve records of such conduct and take any action necessary to protect the business, staff, customers, and premises.
7. Professional Staff and Hygiene
Our services are delivered by professional therapists and staff according to our internal service standards.
We maintain hygiene, cleanliness, and operational care as part of our service environment. Customers are expected to cooperate with hygiene, safety, and conduct requirements while visiting the premises.
8. Data Sharing
We do not sell personal information as a normal business practice. We may share information where reasonably necessary with:
- payment processors
- website hosting or technical providers
- communication or messaging service providers
- professional advisors
- legal, police, regulatory, or government authorities where required or reasonably necessary
- service providers engaged for website, business, or operational support
9. Data Retention
We may retain customer information, booking records, communication logs, and payment-related records for as long as reasonably necessary for:
- business operations
- recordkeeping
- fraud prevention
- dispute handling
- legal compliance
- security and business protection
We may retain certain records longer where required for legal, evidentiary, or operational reasons.
10. Cookies and Technical Tools
Our website may use cookies and similar tools for functionality, analytics, security, performance, and user experience improvements. By using the website, you consent to such use, subject to applicable law.
11. Security
We take reasonable administrative, technical, and organizational steps to protect information. However, no website, server, or electronic transmission method is completely secure, and we do not guarantee absolute security.
12. Right to Refuse, Restrict, or Block
We reserve the right to refuse, restrict, cancel, suspend, or block any booking, transaction, enquiry, or website interaction where we consider it necessary for business, legal, safety, security, conduct, payment, or operational reasons.
13. Customer Rights Requests
Any request relating to access, correction, or deletion of information will be handled subject to:
- identity verification
- our recordkeeping needs
- security and fraud-prevention needs
- legal obligations
- dispute preservation
- other lawful business requirements
We may refuse or limit such requests to the extent permitted by applicable law. India’s DPDP Act, 2023 governs digital personal data processing, so your final published policy should stay aligned with that framework.
14. Changes to This Policy
We may update this Privacy Policy at any time without prior notice. The version published on the website will apply from the date it is posted.
15. Contact
Full Body Spa
Website: fullbodyspa.co.in
Phone:
